Privacy Policy
Last updated: August 6, 2026
Axon Health, Inc. ("Axon," "we," "us," or "our") is committed to protecting the privacy of patients, healthcare providers, and visitors to our services. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our platform, website, and SMS messaging services.
1. Information We Collect
Information provided by healthcare practices
- Patient name, phone number, and email address
- Appointment and scheduling information
- Communication preferences and consent records
Information collected automatically
- Device and browser information when visiting our website
- IP address and general location data
- Usage analytics and interaction data
SMS messaging data
- Phone numbers used for messaging
- Message content and delivery status
- Opt-in and opt-out records
2. How We Use Information
We use the information we collect to:
- Send appointment reminders, follow-up messages, and patient engagement communications on behalf of healthcare practices
- Operate, maintain, and improve our platform and services
- Respond to patient replies and route conversations appropriately
- Comply with legal obligations and enforce our terms
- Detect fraud and ensure security of our systems
3. Information Sharing
We do not sell, rent, or trade personal information to third parties for marketing purposes. We may share information with:
- Healthcare practices: Patient communication data is shared with the originating practice as part of service delivery
- Service providers: Third-party vendors (e.g., Twilio for SMS delivery, AWS for hosting) who process data on our behalf under contractual obligations
- Legal requirements: When required by law, subpoena, or legal process
4. SMS Messaging
When you receive text messages through our platform:
- Messages are sent on behalf of your healthcare provider
- Message frequency varies based on your provider's communication plan
- Message and data rates may apply based on your carrier plan
- You may opt out at any time by replying STOP to any message
- For help, reply HELP to any message or contact us at team@axonmso.com
- We will not share your phone number or messaging data with third parties for their marketing purposes
5. HIPAA Compliance
Axon Health operates as a Business Associate under HIPAA. We maintain administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We enter into Business Associate Agreements (BAAs) with all covered entity clients.
6. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, audit logging, and regular security assessments to protect your information.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Communication records are retained in accordance with healthcare record retention requirements. You may request deletion of your data by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of communications at any time
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify affected parties of material changes by posting the updated policy on this page with a revised "Last updated" date.
10. SMS Consent & Opt-In
Patients consent to receive text messages during their practice's intake registration process. The consent mechanism includes:
Consent checkboxes are unchecked by default, and patients must actively select them. Patients may opt out at any time by replying STOP to any text message. Consent is not a condition of service.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Axon Health, Inc.
Email: team@axonmso.com